{"id":4358,"date":"2025-12-02T14:54:31","date_gmt":"2025-12-02T14:54:31","guid":{"rendered":"https:\/\/lundaman.se\/?p=4358"},"modified":"2025-12-02T15:25:25","modified_gmt":"2025-12-02T15:25:25","slug":"what-to-do-if-the-instrument-is-stolen","status":"publish","type":"post","link":"https:\/\/lundaman.se\/en\/knowledge-bank\/what-to-do-if-the-instrument-is-stolen\/","title":{"rendered":"What happens if the instrument is stolen?\u00a0"},"content":{"rendered":"<p class=\"wp-block-paragraph\">In the unfortunate event that your instrument goes missing, you should be able to get back up and running with minimal downtime. Contact us directly at <a href=\"tel:046%E2%80%93291560\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>046-291560<\/strong><\/a> or <a href=\"mailto:info@lundaman.se\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>info@lundaman.se<\/strong><\/a> and we will help you secure your operations and documentation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fast help and compensation<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free loaner instruments in case of failure or quick replacement instruments in case of theft so you can continue working.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For P2 with server connection, all settings are backed up, allowing us to prepare a replacement scale that is ready to run already upon delivery.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We guide you by phone or via TeamViewer for quick start-up and verification.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What to do immediately in case of theft<\/strong>&nbsp;<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Call us<\/strong> on <a href=\"http:\/\/046\u2013291560\">tel:046\u2013291560<\/a> and report the incident.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Secure subscriptions and connectivity<\/strong> if the device has SIM or other communication.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>File a police report<\/strong> and inform the insurance company.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Collect information on <strong>machine<\/strong>, <strong>instrument model<\/strong>, <strong>serial number<\/strong> and when the event occurred.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What we need to send the right compensation<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Instrument and scale model<\/strong> and version in display if you have it.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Latest backup or server connection<\/strong> for those of you who use P2.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delivery address<\/strong> and any financial references.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On-site contact person for smooth delivery and start-up.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Delivery and start-up<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We match the right instruments and <strong>pre-configures<\/strong> for your saved settings when the server connection is available.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fast delivery from stock<\/strong>, often sent out the same day.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If necessary, we will book <strong>local service technician<\/strong> which helps with assembly, verification and documentation on site.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Do you need immediate help<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ring <a href=\"tel:046%E2%80%93291560\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>046-291560<\/strong><\/a> or email <a href=\"mailto:info@lundaman.se\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>info@lundaman.se<\/strong><\/a> we will replace the instrument and get you up and running quickly. If you need on-site assistance, we will organise a local service technician.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Om olyckan \u00e4r framme och instrumentet f\u00f6rsvinner ska ni kunna komma ig\u00e5ng igen med minimal stillest\u00e5ndstid. Kontakta oss direkt p\u00e5 046\u2013291560 eller info@lundaman.se s\u00e5 hj\u00e4lper vi er att s\u00e4kra drift och dokumentation.&nbsp; Snabb hj\u00e4lp och ers\u00e4ttning&nbsp; S\u00e5 g\u00f6r du direkt vid st\u00f6ld&nbsp; Vad vi beh\u00f6ver f\u00f6r att skicka r\u00e4tt ers\u00e4ttning&nbsp; Leverans och uppstart&nbsp; Beh\u00f6ver ni [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2353,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[109],"tags":[],"class_list":["post-4358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kunskapsbank"],"_links":{"self":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts\/4358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/comments?post=4358"}],"version-history":[{"count":2,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts\/4358\/revisions"}],"predecessor-version":[{"id":4361,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts\/4358\/revisions\/4361"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/media\/2353"}],"wp:attachment":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/media?parent=4358"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/categories?post=4358"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/tags?post=4358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}