{"id":4328,"date":"2025-10-10T09:34:47","date_gmt":"2025-10-10T09:34:47","guid":{"rendered":"https:\/\/lundaman.se\/?p=4328"},"modified":"2025-10-10T09:37:47","modified_gmt":"2025-10-10T09:37:47","slug":"what-to-do-if-the-trolley-does-not-work","status":"publish","type":"post","link":"https:\/\/lundaman.se\/en\/knowledge-bank\/what-to-do-if-the-trolley-does-not-work\/","title":{"rendered":"What do I do if the scales don't work?\u00a0"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Give us a call and we will troubleshoot directly over the phone. We will guide you step-by-step (also via TeamViewer if needed). If the fault is due to a replaceable component - such as a sensor - you can usually replace it yourself for a time- and cost-effective solution. If you need on-site help, we have service technicians throughout the country for fast support.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>In-depth: quick troubleshooting before you call<\/strong>&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Start safely<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Park on level ground, secure the area and make sure the bucket is free of debris.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Switch the system off\/on in a controlled manner to rule out temporary programme errors and disconnect the main power supply to the machine.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Basic checks<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Power &amp; fuses:<\/strong> Is the display\/controller lit? Check the power supply and any fuses.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cabling &amp; connectors:<\/strong> Are sensor cables and connectors fully seated? Look for damage\/squeeze damage.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zero point\/tare:<\/strong> Reset, check that there is no residual load on the system.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Raw values:<\/strong> Check the raw values, you can find these under menu.\u00a0\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Environment &amp; Mechanics<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dirt\/material residues:<\/strong> Clean loading surfaces\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temperature\/vibrations:<\/strong> Allow the system to stabilise if there is a cold start or a sharp change in temperature.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Common symptoms and quick actions<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unreasonable values\/operation:<\/strong> Reset, restart the scale. Test disconnect the power.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No signal:<\/strong> Suspect sensor or cable break - visually follow the cable and check raw values. The inductive sensors have an LED that should light up when activated.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When can I change the sensor myself?<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When the raw value points to a specific sensor and the wiring\/connections are checked.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have access to the right spare part that you can order directly from Lundaman.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Need a spare part or help? Call us on <a href=\"tel:046-291560\">046-291560<\/a> we will guide you to the right article and the best solution for you.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our service technicians are available nationwide and can help you with troubleshooting, repair, calibration and on-site verification.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to get the fastest help when you call<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please have this ready:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Model of weighing system and programme version (visible in the scale display)\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What you have already tested (power control, wiring, zeroing, cleaning)\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Do you need immediate help?<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do you need immediate help or do you want to change the transducer yourself with guidance? Contact Lundaman at <a href=\"tel:046-291560\">046-291560<\/a> we'll troubleshoot immediately and help you further - by phone\/TeamViewer or with a quick call-out of technicians.\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Ring oss s\u00e5 fels\u00f6ker vi direkt \u00f6ver telefon. Vi guidar dig steg-f\u00f6r-steg (\u00e4ven via TeamViewer vid behov). Om felet beror p\u00e5 en utbytbar komponent \u2013 som t.ex. en givare \u2013 kan du oftast byta den sj\u00e4lv f\u00f6r en tids- och kostnadseffektiv l\u00f6sning. Vill ni ha hj\u00e4lp p\u00e5 plats har vi servicetekniker i hela landet f\u00f6r [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3772,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[109],"tags":[],"class_list":["post-4328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kunskapsbank"],"_links":{"self":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts\/4328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/comments?post=4328"}],"version-history":[{"count":1,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts\/4328\/revisions"}],"predecessor-version":[{"id":4329,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/posts\/4328\/revisions\/4329"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/media\/3772"}],"wp:attachment":[{"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/media?parent=4328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/categories?post=4328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lundaman.se\/en\/wp-json\/wp\/v2\/tags?post=4328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}